Shipping policy
SHIPPING POLICY
Shipping Information
At FANKSMATE, we are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During product launches, promotional periods, or public holidays, processing times may be slightly longer.
Shipping Destinations
We currently ship to:
- Australia
- New Zealand
- United Kingdom
- European Union
- United States
- Canada
Additional destinations may be added in the future.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| Australia | 3–8 Business Days |
| New Zealand | 5–10 Business Days |
| United States | 7–15 Business Days |
| Canada | 7–15 Business Days |
| Europe | 7–15 Business Days |
| United Kingdom | 7–15 Business Days |
Delivery times are estimates only and may vary depending on customs clearance, local postal services, weather conditions, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Free shipping promotions may be offered from time to time.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.
Customs & Import Duties
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Lost or Delayed Shipments
If your order has not arrived within the expected timeframe, please contact us at:
We will work with the carrier to investigate the shipment and provide updates.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
FANKSMATE is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses